Prosperity Home Mortgage Ranked #1 by J.D. Power for Customer Satisfaction in Mortgage Banking
At Prosperity Home Mortgage, we believe that every journey to homeownership deserves exceptional support, expertise, and care. That’s why we are thrilled to share that Prosperity Home Mortgage has just received the #1 ranking in J.D. Power’s 2024 U.S. Mortgage Origination Satisfaction Study!! This honor reflects our dedication to providing an outstanding experience for each customer we serve—and we couldn’t be more grateful to our customers for trusting us as their mortgage partner.
Our Journey to #1
With customer feedback in mind, we refined our processes, enhanced our technology, and focused on expanding our portfolio of mortgage solutions to meet the unique needs of each borrower. Rising to the top position this year is a testament to the dedication and expertise of our Leadership, Mortgage Consultants, and Operations team members, working side by side to make the home-financing journey as smooth and transparent as possible.
A Commitment to Customer Satisfaction
Prosperity Home Mortgage was built on the values of integrity, empathy, and a deep commitment to our customers’ financial well-being. These values are reflected in every interaction we have—from the initial consultation to post-closing support. Achieving the #1 ranking for customer satisfaction signifies more than industry recognition; it reinforces our mission to create meaningful experiences for every customer on their path to homeownership.
Why We Stand Out
Here’s what makes Prosperity Home Mortgage different:
- Comprehensive Offerings: From FHA and VA loans to jumbo mortgages and renovation financing, we offer a range of products designed to support diverse homebuying goals.
- CompetitivEdgeSM*: Our exclusive program provides customers with a suite of unique benefits, like our $30K Closing Guarantee2 and HomeSURE Advantage1, aimed at making the mortgage process seamless and worry-free.
- Customer-Centric Technology: We believe that technology should simplify—not complicate—the mortgage experience. Our digital tools, including our mobile app and home valuation tool empower customers with valuable information throughout the loan process.
A Big Thank You to Our Customers
We would not have achieved this recognition without the trust and feedback of our customers. Your confidence in us fuels our drive to excel, improve, and innovate. As we celebrate this achievement, we also look forward to continuing to serve you with the same passion and commitment that led to this honor.
Looking Forward
Receiving this #1 ranking inspires us to keep pushing boundaries. We will continue to innovate, listen to our customers, and raise the bar on what mortgage service can be. Whether you’re a first-time homebuyer, refinancing an existing mortgage, or investing in property, Prosperity Home Mortgage is here to support your goals with unparalleled service.
Thank you for being a part of our journey. Here’s to making homeownership dreams come true—together.
Prosperity Home Mortgage, LLC is not affiliated with any government agencies. Some and/or all qualifying criteria may be set by independent third-party program sponsors. Not all borrowers will qualify. Contact your mortgage consultant for program eligibility and details.
CompetitivEdgeSM (CE) is a canopy of programs. It is only available on specific loan types and products; consult with a local Mortgage Consultant for eligibility details. Not all borrowers will qualify. The information provided is for informational purposes only and does not imply a loan commitment. Contact your mortgage consultant for more information.
1. HomeSURE Advantage is not a final loan approval or a guarantee to lend. A Commitment Letter is based on verified information and documentation provided by the borrower and a review of the borrower's credit report. The interest rate and type of mortgage used to approve borrower for a specified loan amount is subject to change, which may also change the terms of approval. If the interest rate used for credit approval has changed, borrower may need to re-qualify. Information provided by borrower is subject to review and all other loan conditions must be met. After a borrower has chosen a home and the purchase offer has been accepted, final loan approval will be contingent upon obtaining an acceptable appraisal and title commitment. Additional documentation and loan qualifications may be required. Not all borrowers will qualify. May not be available in all areas.
2. Some restrictions may apply. The Closing Guarantee is only available on HomeSURE Advantage-designated, conventional, FHA and VA loans with a valid Commitment Letter issued by Prosperity Home Mortgage, LLC (“Prosperity”), in writing prior to execution of fully ratified sales contract. Some jumbo loan programs may be eligible at the sole discretion of Prosperity. Brokered jumbo loans are NOT eligible, and any jumbo loan programs requiring investor preapproval are NOT eligible. The Closing Guarantee is NOT available on renovation loan products, loans for the purchase of cooperative housing units, or loans involving any sort or type of bond, grant, down payment assistance, mortgage credit certificate, or any other non-profit, municipal, or housing authority program. For conventional loans, FHA loans, and VA loans, an acceptable appraisal must be received and approved by Prosperity at least ten (10) business days prior to closing or loan is not eligible for Closing Guarantee. The Commitment Agreement has an expiration date, which, solely for purposes of eligibility for the Closing Guarantee, may not be extended. The loan must close on or before the expiration date contained in the initial Commitment Agreement issued by Prosperity. Subject to acceptable appraisal of property value at or above contract sales price. The Closing Guarantee is subject to the satisfaction by the Borrower(s) of all loan conditions identified in the Commitment Agreement at least three (3) business days prior to closing or as otherwise determined by Prosperity in its sole discretion. The Closing Guarantee is not valid if either Borrower(s) or Seller terminate the purchase contract, extend the settlement date, or otherwise choose not to consummate the transaction for any reason whatsoever. The Closing Guarantee is invalid if there is a substantial change in the Borrower’s financial condition or to the terms of either the loan, loan product, loan type, or the purchase contract between Borrower(s) and Seller. The Closing Guarantee is void in the event closing is delayed or cancelled as a direct result of an unforeseen disruption of service; an act of God; a national, state, or local emergency; pandemic; natural disaster; or other public health declaration. This offer is void where prohibited and is non-transferable, subject to the terms herein, and valid on all complete applications received on or before 12/31/2024. The Closing Guarantee is limited solely to the transaction and subject property identified herein.
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